PRIVACY POLICY
Learn more about how Xelo collects and uses data and your rights.
Introduction
ROAI ("Company", "we", "our", or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you use Xelo and our related services (collectively, the "Services").
By using our Services, you agree to the practices described in this Policy.
1. Information We Collect
Account Information: Name, email address, company name, login credentials.
User Data: Files, product specifications, welding points, factory process data, or other industrial information uploaded by you.
Simulation Data: Outputs, optimization results, or reports generated through the Services.
Usage Data: Information about how you interact with the Services (IP address, browser type, pages viewed, timestamps, etc.).
2. How We Use Information
We use the information we collect to:
Provide, operate, and improve the Services.
Process uploaded User Data and generate Simulation Results.
Communicate with you about your account, updates, or support inquiries.
Ensure security, monitor usage, and prevent fraudulent activity.
Comply with legal obligations and enforce our Terms of Service.
3. Sharing of Information
We do not sell or rent your information. We may share information only in the following circumstances:
With Service Providers: Third parties who perform services on our behalf (e.g., cloud hosting, payment processing).
For Legal Reasons: To comply with applicable laws, regulations, or legal processes.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Ownership and Rights
You retain ownership of all User Data you upload.
We process User Data only as necessary to provide the Services.
You may request access, correction, or deletion of your personal information by contacting us.
5. Data Retention
Personal and User Data are retained only as long as necessary to provide the Services or comply with legal obligations.
Upon account termination, User Data may be deleted or anonymized within a reasonable timeframe, subject to backup and legal retention requirements.
6. Security
We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. However, no system can guarantee absolute security, and you use the Services at your own risk.
7. International Data Transfers
If you access the Services from outside the Republic of Korea, your information may be transferred to and processed in countries or jurisdictions with different data protection laws. By using the Services, you consent to such transfers.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, and the "Last" date will be revised. Your continued use of the Services after updates constitutes acceptance of the revised Policy.
10. Contact
For questions or requests regarding this Privacy Policy, please contact us at
Email: admin@roai.im
Address: 14, Teheran-ro 26-gil, Gangnam-gu, Seoul, Republic of Korea